Buying my new Trek was a delightful experience. I had a lot of questions before choosing my bike. Tony was extremely knowledgeable and patient as he kindly answered all my questions. Thank you!! After I choose my bike, Michael expertly measured me to fit the correct bike frame size perfectly. I'm grateful for the outstanding service. I've ridden my new bike, and I could not be happier!! Thank you, Trek Estero.
Special ordered a Surly Ogre. Had it within a week. Great service. Had gone in a few times while making up my mind. Very knowledgeable staff. Always friendly and courteous. Great selection of bikes, but I was looking for something different. Very helpful and didn't try to just sell something they had. Lifetime flat repair offer is great.
My tire went flat on me as I arrived to my house after a long ride. So I brought my bike in to the Trek shop at Estero. Within minutes they (Derek) had my tire repaired and ready for the road. While I was waiting, I bought a Dash 350 combo light for my bike. After I left the store I decided to look up that same light on an on-line website. I found the light for quite a few dollars cheaper. I returned the light to Trek and spoke with Tony the manager. We compared both items and he immediately matched prices saving me time and money in shipping. Great staff, product, and service they have earned my loyalty.
Great store. Excellent customer service. They always treat me nice. Great Manager in Tony Catalina. This is not the closest Trek store to me, but I always buy from there because if their excellent customer service.
I've been a patron of Trek Estero for years. I've always been extremely impressed with their customer service. Recently, I had a crash and my bike needed to be replaced. Tony/Derek/Chris/Michael...ALL of the staff at the Estero store have been amazing. Not only did they order my new bike quickly, but they provided me with a loaner to use (AND set it up for me) until my new ride comes in. Hands down, the BEST customer service I've ever received from ANY retail store. Trek employees truly stand behind their product.
Trek Bicycle Store Of Estero is a US Bicycle Store based in Estero, Florida. Trek Bicycle Store Of Estero is located at 8001 Plaza del Lago Dr Ste 101, Estero, FL 33928, USA.
Please contact with Trek Bicycle Store Of Estero using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Trek Bicycle Store Of Estero opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.