Traffic at this Chipotle is much lighter than Gulf Coast Town Center location. I hope they are able to keep the place open. The kids running the store are attentive. Good news is you are in and out very quick. Bad news is the food is not turning over as fast and causing freshness issues at times. For example a recent takeout order we had very questionable lettuce. Very limp, soggy, looked old. My wife who always orders extra lettuce scraped it all off. I shrugged it off and ate it. Next day I paid for that dearly. The other pet peeve we have is the inconsistent doling out of the protein. Sometimes it is perfect and sometimes it is too skimpy. Portioning is an issue at other locations too. It is too subjective. Don't cheat me out of my carnitas!
The associates at this Chipotle are top of the line and deserve to be recognised. twice i've had to wait for either fresh chips or for the steak to finish cooking and they were not only really polite and cheerful, but also comped one of my bowls and gave me a coupon respectively. their attitudes already made the wait a non issue, but they go above and beyond consistently. great job! oh and its Chipotle so you know the food is that
Customer service was excellent. The manager a young man with such charismatic smile brought my child extra chips since my little one spilled ours and had a meltdown. This young man got someone to clean the mess right away and came back with extra chips for my son. Superb service.
This food is Amazing!! It's tasted so fresh at every location we've been to. I ordered the bowl with Sofritas, vegetables, black beans, brown rice, mild salsa, and corn! And guacamole on the side :) It was all so amazing!!!
Worse Chipotle I've ever eaten at! The brown rice wasn't done and the new Queso had a grainy texture. The chips were so horrible I couldn't eat them. The establishment was clean and the servers were nice otherwise I'd give it a 1 star.
Chipotle Mexican Grill is a US Restaurant based in Estero, Florida. Chipotle Mexican Grill is located at 22941 Lyden Dr, Estero, FL 33928, USA.
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