I needed additional invitations to add to a previous purchase from this store. I left work to make a 30-35 mile drive to the store arriving at 7:05 pm. The door was locked and the two ladies inside the store looked at me and turned away. I tried calling, I could see one of the ladies turn the phone to fax. Because of their rudeness I will probably not shop this store again. The website reads they are open until 8 pm. Suggestion . . if you are going to shop after work you had better call first. I was extremely disappointed.
We arrived at 6:56 pm on 09/07/2013 Saturday, just getting into this store and booth cashiers took me "sorry we are closing in 2 minutes " didn't even allow me to see a single item..
I had a very disapointing experience with the new manager Sabrina. This store has always operated one way doing business and taking care of customers and we shop there all the time and now customer service is out the window. I would think all Hallmark's would operate the same no matter if they are a corporate store or a franchise store but apparently not. I called the corporate office for Hallmark and they said that it was not a corporate store but apologized anyway and sent me a $10.00 gift card since the store would not accept my $10.00 coupon that I tried to use. I was able to go to Greg's Hallmark a few miles away at Gulf coast town center and make my purchase and use my coupon. Greg's is not a corporate store either but seem to care about the customers and making them happy. I will spend my $500+ a year at Greg's from now on.
Chris S Hallmark Shop is a US Store based in Estero, Florida. Chris S Hallmark Shop is located at 21301 South Tamiami Trail #100, Estero, FL 33928, USA.
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