Would not recommend this location. Associate named Stephanie was rude. This is never acceptable but especially when I'm spending $700 for a phone. Next time I will surely go to Best Buy or my phone carrier for better service.
Jake at the Genius Bar was the BOMB DOT COM! I came in for the second time with my worn out 2013 Macbook Pro and he spent over an hour and a half with me (and 15 minutes passed closing) to make sure my laptop was properly diagnosed, backed up to a flash drive, and moving along like it should. It still needed to be reset so he kept it overnight and had it ready for me the next day! Incredible customer service considering I was this poor guys last appointment after a long and busy day! My laptop is like new and it didn't cost me a dime!
Bought an IPad for my wife. She had a few questions about it's functions. We made an appointment to go in for help. My wife was very excited to actually be going to the "Apple Store" for help. After an hours drive we arrived. We had to seek out an employee to inform them we had an appointment. She turned us over to another "genius" who spoke to us like we were dummies. Very rude to us. I don't know where they find people who are so abrasive to customers. He spent about 10 minutes with us and seemed very annoyed we were taking up his time. If I ever buy another Apple product it will be from Best Buy.
Rick the Apple tech was great. Very nice and helpful. The whole visit only took one hour.
Absolutely love the service setup at this location... You check in. You browse. You get a text that its your turn. You get personal attention to whatever your issue may be and your outta there... You have to wait but you're not tied to stand in line or even stay in the store for that matter. You can shop in all the other places, grab a bagel, even let the kids play in the playground while you wait... Its just so darn convenient!!!! #LOVEApple
Apple Coconut Point is a US Electronics Store based in Estero, Florida. Apple Coconut Point is located at 23151 Fashion Dr, Estero, FL 33928, USA.
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